Return policy
Returns & Refunds
Clear and fair resolution process for order issues.
We aim to handle all order-related issues in a fair and transparent way. Below is an overview of how cancellations, refunds, and support cases are handled.
Order Cancellation
Orders can be cancelled before they are processed or dispatched. Once an order has been shipped, it can no longer be cancelled.
Delivery Issues
If an order is delayed, missing, or arrives with issues, please contact our support team so we can investigate with the carrier.
Refund Review
Refunds may be issued in cases where orders are confirmed lost, damaged, or incorrect after review by our support team.
Processing Time
Approved refunds are processed through the original payment method. Processing times may vary depending on your bank or payment provider.
Case-by-case review
Support assistance required
Order verification needed
18+ only service